Terms of use

These terms apply to your use of the Social Ready Ltd website and to our services. Social Ready Ltd is registered in England and Wales, company number 16760967, registered office 96b Queen's Rd, Watford, England, WD17 2NX. We are a member of the Property Redress Scheme and have client money protection with UKALA.

Our services

We connect property owners with vetted councils, supported-living and social-housing providers on long leases (guaranteed rent), and offer tenant and property management, inspections and compliance support where agreed, and a managing agent service. We do not place or support occupiers; councils and providers do.

Eligibility

Our landlord services are for property owners, or agents and sourcers acting with the owner's authority, who are aged 18 or over and able to enter a binding agreement.

Your agreement comes first

This website is general information and is not a binding offer. Any lease or guaranteed rent arrangement is governed by the written agreement signed between the parties, including your Rent Guarantee Agreement. If anything on this website differs from your signed agreement, the agreement applies.

Landlord responsibilities

• Provide a valid EPC, Gas Safety certificate (where there's a gas supply), EICR and proof of ownership.
• Hand over the property in safe, habitable condition.
• Keep appropriate insurance and meet any obligations set out in your agreement.

Our responsibilities

We carry out our services with reasonable care and skill, financially check providers before forwarding their offers, and act as set out in your agreement.

Payments

Rent is paid by BACS on the same date each month, as set out in your signed agreement, including when the property is empty, unless the contract says otherwise.

Referral fees

Referral fees of £100 are payable to sourcers and agents only on successful completion of an introduced property.

Termination

Leases are for 3 years or more. The exact term is set out in your signed agreement. An agreement can only be ended as its terms allow, including any break clauses and notice periods.

Limitation of liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, or for loss caused by information on this website being relied on instead of independent advice. Content on this site, including our guides, is general information and not legal, financial or tax advice.

Using this website

Don't misuse the site, attempt to gain unauthorised access, or submit false or harmful information through our forms.

Intellectual property

The content, logo and design of this website belong to Social Ready Ltd or its licensors. You may view and share pages for personal, non-commercial use.

Refunds

Payments for services, such as consultations, property assessments, reservation or onboarding fees and management fees, are generally non-refundable unless we have agreed otherwise in writing.

We may issue a refund if:

• we cancel, or are unable to proceed with, a guaranteed rent agreement;
• a payment was made in error; or
• services were not delivered as described, subject to investigation.

Approved refunds are processed within 7–14 business days.

Refunds are not given for a change of mind after work has started, for failure to provide required documents (such as an EPC, Gas Safety certificate or proof of ownership), or for withdrawing after administrative work has started.

Appointment cancellations need 24 hours' notice. Late cancellations may incur a fee.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

Questions? Call 020 8088 4191 or email hello@social-ready.co.uk.