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PRIVACY POLICY

Social Ready Privacy Policy

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This policy explains what personal data Social Ready Ltd collects, why we collect it, who we share it with and how long we keep it.

Last updated: 07.10.2026

1. Who we are

Social Ready Ltd is the data controller for the personal data described in this policy. We handle it in line with the UK GDPR and the Data Protection Act 2018.

Company: Social Ready Ltd, registered in England and Wales, company number 16760967.

Address: 96b Queens Road, Watford, England, WD17 2NX.

Email: hello@social-ready.co.uk

Phone: 0208 088 4191

ICO registration number: ZC015024

2. Who this policy covers

This policy applies to:

  • landlords and property owners who use our services, including our managing agent service and our guaranteed rent service;

  • people who work for the councils, housing providers and supported living operators we deal with;

  • contractors, suppliers and professional contacts; and

  • anyone who visits our website, uses our portal or contacts us.

We do not place or support occupiers. Where a housing provider gives us information about an occupier, such as when reporting a repair, we use it only to deal with that matter.

3. The data we collect

Information you give us

  • Name, address, phone number and email address.

  • Property address, ownership details and lease details.

  • Identification documents, where we need to verify who you are.

  • Bank account details, so we can pay rent to you.

  • Tax residency status, where you are a landlord.

  • Property compliance documents, such as safety certificates, insurance schedules and licences.

  • Anything you tell us in emails, calls, forms or through our portal.

Information we receive from others

  • Details about a property or lease from the council, housing provider or tenant.

  • Rent payment records.

  • Publicly available information, such as Land Registry and Companies House records.

Information collected automatically

  • IP address, browser type, device details and pages visited.

  • Cookie and session data. See section 9.

4. How we use your data

We only use personal data where the law allows it.

Contract. We use your data to set up and perform our agreement with you, including management agreements and guaranteed rent agreements. This covers collecting rent, paying it to you and sending statements, acting as the point of contact between you and the tenant or housing provider, reporting maintenance issues and passing on compliance documents.

Legal obligation. We use your data to meet tax rules, including the Non-Resident Landlords Scheme, to keep accounting and client money records, to verify your identity and ownership of a property where the law requires it, and to handle complaints, including through our redress scheme.

Legitimate interests. We use your data to answer enquiries, assess properties submitted to us, check identity and ownership before we act, deal with complaints, and run, secure and improve our website and portal.

Consent. We send marketing emails or messages only if you have agreed to receive them. You can withdraw consent at any time.

Where we rely on legitimate interests, our interest is in running a safe, efficient and compliant business. We do not make decisions about you by automated means alone.

5. Who we share your data with

We share personal data only where it is needed to deliver our services or to comply with the law. We may share it with:

  • the tenant, council, housing provider or supported living operator connected to your property;

  • local authorities and other regulators;

  • HM Revenue & Customs;

  • insurers, including your buildings insurer where a claim or query arises;

  • contractors and compliance inspectors, where you ask us to pass on your details;

  • our bank and payment service providers;

  • our redress scheme (the Property Redress Scheme) and our client money protection scheme (UKALA);

  • our professional advisers, such as solicitors and accountants;

  • our software and IT providers, who process data on our instructions; and

  • the police, courts or other authorities where the law requires it.

We never sell your data. We will not pass your details to any third party for their marketing without your written consent.

6. How long we keep your data

Agreements, rent records and financial records: 6 years after our agreement with you ends.

Identification documents: until our agreement with you ends, unless the law requires longer.

Enquiries that do not lead to an agreement: 12 months.

Marketing preferences: until you withdraw consent or unsubscribe.

Website analytics data: up to 26 months.

When a period ends we delete the data securely or anonymise it.

7. Where we store your data and how we protect it

We hold data on secure, access-controlled systems and use encryption and backups to protect it.

Some of our software providers may store or process data outside the UK. Where that happens we make sure a lawful safeguard is in place, such as UK adequacy regulations or approved contract terms.

No system is completely secure. If a data breach is likely to put your rights at risk, we will tell you and the Information Commissioner's Office as the law requires.

8. Your rights

You have the right to:

  • ask for a copy of the personal data we hold about you;

  • ask us to correct data that is wrong or incomplete;

  • ask us to delete your data, where we have no legal reason to keep it;

  • ask us to restrict how we use your data, or object to our use of it;

  • ask for your data in a portable format; and

  • withdraw consent at any time, where we rely on consent.

To use any of these rights, email hello@social-ready.co.uk. We will reply within one month. There is normally no charge.

9. Cookies

Our website uses cookies for:

  • essential functions, such as security and page navigation;

  • analytics, to understand how the site is used; and

  • remembering your preferences.

Essential cookies are always on. We use analytics and other non-essential cookies only if you accept them in our cookie banner. You can change your choice at any time through the banner or your browser settings.

10. Complaints

If you are unhappy with how we have handled your data, contact us first at hello@social-ready.co.uk and we will try to put it right.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top. We will tell you directly about any change that significantly affects how we use your data.

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